Support
Let’s make the surprise feel right.
For help with an order, your private link, or a deletion request, email the Keepsake Quest team with the email you used for your order and a short description of what you need.
Concierge Quest intake
You share the memories. We build the magic.
Concierge Quest is starting at $99 and human-built, not instant self-service. Send the structured details below and the team will confirm scope, custom quote, and the 5–7 business days delivery window before work begins.
- The occasion, recipient, and the feeling you want the final reveal to create.
- A short timeline of the memories, inside jokes, clues, and important turning points.
- Your preferred photos, short audio or video moments, and any contributor names.
- The final reveal, desired delivery date, and any custom styling requests.
Up to 75 photos and 15 combined audio or video messages. Up to 20 contributors, 2 revision rounds, and approval before publishing. A 48-hour rush and extra revision are optional paid upgrades when available.
Start the intake by email